Privacy Policy

We collect information you provide directly, including:

• Name, email address, shipping and billing address
• Phone number (optional, for delivery notifications)
• Payment information (processed by Shopify Payments — we do not store card details)
• Account credentials and profile settings

We also collect information automatically when you visit our site, including IP address, browser type, pages viewed, and referring URLs via cookies and analytics tools.

We use your information to:

• Process and fulfil your orders
• Send order confirmations, shipping notifications, and receipts
• Manage your loyalty account and calculate points
• Respond to customer service requests
• Send marketing emails (only with your consent, and you may opt out at any time)
• Improve our website and product offerings through analytics

We do not sell your personal information. We share it only with:

• Shopify — e-commerce and payment platform
• Shipping carriers — to fulfil and track your orders
• Resend — transactional and marketing email delivery
• Algolia — site search functionality
• Law enforcement or legal authorities when required by law

All third parties are contractually required to handle your data securely and only for the stated purpose.

We use cookies and similar tracking technologies to maintain your session, remember your preferences (such as theme and cart contents), and analyse site usage. You may disable cookies in your browser settings, though some functionality may be affected.

We retain your personal information for as long as your account is active or as needed to fulfil the purposes described in this policy. Order records are retained for 7 years for tax and legal compliance purposes.

You may request deletion of your account and associated data at any time by emailing sales@collectarian.ca.

Under PIPEDA, you have the right to:

• Access the personal information we hold about you
• Correct inaccurate information
• Withdraw consent for marketing communications at any time
• Request deletion of your data (subject to legal retention requirements)
• File a complaint with the Office of the Privacy Commissioner of Canada

For privacy-related questions or requests, contact our Privacy Officer at: sales@collectarian.ca